Privacy policy

We collect information you provide directly to us, such as when you create an account, submit your startup information, or contact us for support. This includes personal details, business information, and communication preferences.

• Account and profile: name, email, password (hashed), and basic startup profile details you choose to provide.
• Startup content: application answers, descriptions, links, and documents you upload to enable submissions.
• Usage and device data: limited technical information (such as browser type, timestamps, and interactions) to secure and improve the Service.
• Communications: messages you send to support and operational emails we exchange with you.
• Billing metadata: limited payment-related details from our payment processor (e.g., last four digits, card brand, billing country) for subscription management.

We use a third-party payment processor to handle payments. Payment method details are processed and stored by the processor, not by Suparaise. We receive limited information related to your transactions (for example, the last four digits of a card, card brand, and billing country) to help us manage your subscription. For information about refunds or credits, please refer to our Terms.

We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you about your account and our services. This enables us to deliver personalized and effective fundraising automation.

• Operate core features, including agentic form filling.
• Personalize responses and submissions based on your inputs.
• Provide support, account notices, and service updates.
• Monitor, prevent, and address abuse, fraud, and outages.
• Improve the Service, including quality and reliability.
• Comply with legal, tax, and regulatory obligations.

Some features rely on automated systems and AI models to perform tasks you instruct (for example, drafting application responses and filling forms). These systems process the content you provide to deliver the requested functionality.

We do not sell your personal information. We share information in limited cases, including with: (a) service providers acting on our behalf (for hosting, database, messaging, analytics, and payments); (b) to comply with law or legal process; (c) to protect rights, safety, and the integrity of the Service; or (d) in connection with a corporate transaction. Service providers are bound by appropriate confidentiality and security obligations.

We implement measures designed to protect your information, including encryption in transit, access controls, least- privilege practices, logging, and regular backups. No method of transmission or storage is 100% secure, but we work to safeguard your data and review our controls periodically.

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we take steps to delete or de-identify information in a reasonable timeframe.

Depending on your location, you may have rights over your personal information, including to access, correct, delete, restrict or object to processing, and request portability. You may also withdraw consent where processing is based on consent. Contact us to exercise these rights; we will respond consistent with applicable laws.

We use cookies and similar technologies to operate and improve the Service. You can control cookies through your browser settings. Disabling certain cookies may affect core functionality.

• Essential: required for core features and security.
• Functional: remember preferences and improve experience.
• Analytics: help us understand usage and performance.

We may process and store information in the country where you live or in other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers, such as contractual commitments.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

If you have any questions about this privacy policy, please contact us through our website or reach out to our support team for assistance from the dashboard or via email at hello@suparaise.com.